Gazelle USA Urban Arrow Cargo Electric Bikes Recall (October 2026)
Fall hazard — about 1,032 (In addition, about 134 were sold in Canada) units.
| What | Gazelle USA Urban Arrow Cargo Electric Bikes |
|---|---|
| How many | About 1,032 (In addition, about 134 were sold in Canada) units |
| The hazard | The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard. |
| Sold at | Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000. |
| Remedy | Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers. |
| Contact | Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information. |
| Recall date | 2026-10-01 (recall no. 27004) |
What was recalled
This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
What to do
Stop using the product. The listed remedy is: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.. Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on “Product Recalls” at the bottom of the page for more information.
Source: the official CPSC recall notice, published 2026-10-01. Every fact on this page comes from that notice — if anything here disagrees with it, the notice wins.