Residential Gas Boilers Recall (October 2026)
Impact, carbon monoxide poisoning and fire hazards.
| What | Residential Gas Boilers |
|---|---|
| Brand | Ariston Canada - formerly NTI Boilers “NTI” |
| The hazard | impact, carbon monoxide poisoning and fire hazards |
| Category | Household items |
| Who it affects | General public |
| Recalled by | Manufacturer Ariston Canada Inc. (formerly NTI Boilers Inc.) Saint John, New Brunswick Canada |
| Issued by | Health Canada — Consumer Product Safety |
| Recall date | 2026-10-29 |
What was recalled
This recall involves NTI brand residential gas boilers in the FTVN and TFTN model series, and HTP brand residential gas boilers in the EFTU model series. The serial number can be found on the rating plate, located on the side panel of the boiler cabinet.
Why it was recalled
The condensate dish inside the boiler can crack during a delayed ignition, allowing unburned gas to build up inside the sealed cabinet. If the gas ignites, the front cover can suddenly detach, posing a risk of serious injury or death from fire, carbon monoxide (CO) poisoning, and impact hazards.
As of October 16, 2026, the company has received two reports of incidents and one report of injury in Canada. In the United States, the company has received one report of incident and no injuries. The company is aware of a total of 34 occurrences of the condensate dish breaking.
What to do
Consumers should immediately stop using the recalled boilers and contact Ariston Canada Inc. to obtain an upgrade kit and assistance in arranging to have a technician install the upgrade kit on your boiler, free of charge. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
For more information, consumers can contact Ariston Canada Inc. by telephone at 1-800-688-2575, Monday through Friday, from 7:00 am to 8:00 pm ET, by email at [email protected] or online at https://ntiboilers.com/safety-recalls or www.ntiboilers.com and click on “RECALLS” at the top of the page or https://htproducts.com/safety-notice.html or www.htproducts.com and click on “URGENT RECALL” at the top of the page.
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Ariston Canada.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Background
Number Sold
The company reported that 2,261 units of the affected products were sold in Canada and 4,726 were sold in the United States.
Time Period Sold
The affected products were sold from May 2021 to August 2025.
Place of Origin
Manufactured in Canada
Source: the official Canadian recall notice, published 2026-10-29. Every fact on this page comes from that notice — if anything here disagrees with it, the notice wins.
Contains information licensed under the Open Government Licence – Canada.